Refund policy

Refund Policy
Last updated: November 15, 2026

90-Day Money-Back Guarantee

We want you to be happy with Solvida. If you are not satisfied, you can request a full refund of the product price within 90 days of delivery. This applies to one guarantee claim per customer.

How to request a refund

1. Email info@solvida.com with your order number and the reason for your request.
2. Our team will reply with instructions. We may ask you to return the remaining product, including opened bags, to the address we provide. Please do not send anything back without contacting us first; parcels sent without approval cannot be accepted.
3. Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery and include a photo of the item and a photo of the shipping box showing the label. We will send a replacement at no cost or issue a refund.

Refunds

Once your request is approved (and, where applicable, your return is received), your refund is processed within 10 business days to your original payment method. Your bank or card issuer may need an additional 5-7 business days to show it. Original shipping charges (Express Shipping) are not refundable, unless the error was ours.

Cancellations

You can cancel your order free of charge before it ships by emailing us. Once an order has shipped, the guarantee above applies.

Contact

info@solvida.com
E-Commerce Paweł Panasiuk, ul. Słonimska 5/45, 15-028 Białystok, Poland (Tax ID / NIP: 9662225748)