Privacy policy

Privacy Policy
Last updated: November 15, 2026

This Privacy Policy explains how Solvida ("we", "us", "our") collects, uses and shares your personal information when you visit or buy from our website. The website is operated by E-Commerce Paweł Panasiuk, ul. Słonimska 5/45, 15-028 Białystok, Poland (Tax ID / NIP: 9662225748).

Information we collect

  • Information you give us: name, shipping and billing address, email address, phone number, order details and messages you send us.
  • Payment information: payments are handled by our payment processors. We do not store your full card details.
  • Information collected automatically: device and browser data, IP address, pages viewed and how you interact with the site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including refunds.
  • To communicate with you about your order and answer your questions.
  • To send marketing emails or texts if you opted in. You can unsubscribe at any time.
  • To prevent fraud, keep the website secure and comply with legal obligations.
  • To understand how our website is used and to improve it and our advertising.

Sharing your information

We share information only with service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, our fulfillment partner and shipping carriers, email providers, and analytics and advertising partners (for example Meta and Google). We may also share information when required by law. We do not sell your personal information for money.

Cookies

We use cookies to keep the store working (for example your cart), to remember your preferences, and for analytics and advertising. You can manage your choices in the cookie banner on our website and in your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information as defined by U.S. state laws (such as the California Consumer Privacy Act). To exercise these rights, email info@solvida.com or use the "Your privacy choices" page on our website. We will not discriminate against you for exercising your rights.

Data retention

We keep order information as long as needed for our records and for legal, tax and accounting purposes, unless you ask us to delete it and we are not required to keep it.

Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

info@solvida.com
E-Commerce Paweł Panasiuk, ul. Słonimska 5/45, 15-028 Białystok, Poland (Tax ID / NIP: 9662225748)